COVID-19 STATEMENT UPDATE
Due to current social distancing guidelines we are not accepting collection orders. To streamline our process we are going to focus just on our best-selling flavours, all of which can only be ordered through this site.
We will also be limiting the number of boxes sent out each day, this is to ensure we are able to keep on top of orders we have accepted, whilst keeping safe. Cocobolo take our food safety responsibility very seriously and are please to have been awarded a 'Very Good' -5* rating by local authority Food safety dept. We continue to adhere to the government advice regarding food manufacturing and Covid-19 as outlined in their recent document (26/06/2020)- https://www.gov.uk/government/publications/covid-19-guidance-for-food-businesses.
At this time we will endevour to maintain our fast delivery reputation and will continue to use Royal Mail 1st class service and hand-delivery if local (within OX10, OX11 and RG8) but please be aware Royal Mail are incredibly busy at the moment and deliveries are taking a little longer than usual, especially in certain areas. Because of this, we are allowing an extra day for postage, so some boxes are arriving a little earlier, some a little later. We always try to have your brownies arrive for any specified date or before.
Cocobolo Shipping Policy
We aim to process and dispatch all orders within 3 working days of placing an order.
If dispatch is delayed due to any cause beyond our reasonable control, we will contact you to discuss and make alternative arrangements.
We will deliver goods to the address you specify for delivery in your order. It is important that this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance to your delivery instructions. It is your responsibility to ensure that you have input the correct delivery address at the point of ordering - and if any errors are made, to contact us as soon as possible. The delivery aim for the postal services is 1 working day. This is a delivery aim, and not a guarantee.
Our brownies stay fresh for 2 weeks from the date they are dispatched - please allow up to 5 working days for your order to arrive.
If your order is urgent, please email us first to see if this can be completed.
We really appreciate your patience and loyalty and look forward to spreading more Cocobolo love.
Emily, Cocobolo Brownies. 06/07/2020.
Due to current social distancing guidelines we are not accepting collection orders. To streamline our process we are going to focus just on our best-selling flavours, all of which can only be ordered through this site.
We will also be limiting the number of boxes sent out each day, this is to ensure we are able to keep on top of orders we have accepted, whilst keeping safe. Cocobolo take our food safety responsibility very seriously and are please to have been awarded a 'Very Good' -5* rating by local authority Food safety dept. We continue to adhere to the government advice regarding food manufacturing and Covid-19 as outlined in their recent document (26/06/2020)- https://www.gov.uk/government/publications/covid-19-guidance-for-food-businesses.
At this time we will endevour to maintain our fast delivery reputation and will continue to use Royal Mail 1st class service and hand-delivery if local (within OX10, OX11 and RG8) but please be aware Royal Mail are incredibly busy at the moment and deliveries are taking a little longer than usual, especially in certain areas. Because of this, we are allowing an extra day for postage, so some boxes are arriving a little earlier, some a little later. We always try to have your brownies arrive for any specified date or before.
Cocobolo Shipping Policy
We aim to process and dispatch all orders within 3 working days of placing an order.
If dispatch is delayed due to any cause beyond our reasonable control, we will contact you to discuss and make alternative arrangements.
We will deliver goods to the address you specify for delivery in your order. It is important that this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance to your delivery instructions. It is your responsibility to ensure that you have input the correct delivery address at the point of ordering - and if any errors are made, to contact us as soon as possible. The delivery aim for the postal services is 1 working day. This is a delivery aim, and not a guarantee.
Our brownies stay fresh for 2 weeks from the date they are dispatched - please allow up to 5 working days for your order to arrive.
If your order is urgent, please email us first to see if this can be completed.
We really appreciate your patience and loyalty and look forward to spreading more Cocobolo love.
Emily, Cocobolo Brownies. 06/07/2020.